Terms and Conditions
TERMS AND CONDITIONS – Walking Holidays
These terms and conditions set out the terms of agreement reached between you and
1. GENERAL – Any contract entered into by you, for the purchase of a holiday through this website, is with Galloway Holidays. Galloway Holidays’ address is Fineview, Abercromby Road, Castle Douglas,
2. BOOKINGS - Subject to availability, your booking will be confirmed when Galloway Holidays receive your Booking Form together with a deposit of 25% of the total tour cost. No contract will exist unless and until Galloway Holidays accepts your booking and confirms it in writing. Such acceptance will be deemed effectively communicated to you the day following the posting of such acceptance, whether or not that acceptance is received by you. It is your obligation, on receipt of confirmation, to check the details on the confirmation letter and inform Galloway Holidays should those details be incorrect.
3. PAYMENT - The balance of the full holiday price is due 30 days prior to your holiday start date, unless an alternative due date is agreed with Galloway Holidays. If the balance is not received by the due date Galloway Holidays reserve the right to cancel your booking and apply cancellation charges.
4. CANCELLATION BY YOU – All cancellations must be made in writing.
Deposits – If a booking is cancelled less than 30 days prior to the tour start date the Deposit will be non-refundable. If a booking is cancelled more than 30 days prior to a tour start date, the Deposit will be refundable subject to the deduction of a research and administration fee relating to the work carried out by Galloway Holidays in arranging your walking break
Full Payment –If a booking is cancelled after the balance of the total tour cost has been paid and:
a) more than 30 days prior to the tour start date, Galloway Holidays will repay to you a sum to be determined by them as constituting the total tour cost under deduction of (1) a research and administration fee (not exceeding 10% of the total cost) relating to the work carried out by Galloway Holidays in arranging your walking break, and (2) any cancellation fee charged by the accommodation provider.
b) less than 30 days prior to the tour start date, Galloway Holidays will repay to you a sum to be determined by them as constituting the total tour cost under deduction of (1) the Deposit, (2) a research and administration fee relating to the work carried out by Galloway Holidays in arranging your walking break, and (3) any cancellation fee charged by the accommodation provider.
A full payment refund will be given if a Group or Guided Tour is cancelled in circumstances set out at condition 8.
5. CANCELLATION BY GALLOWAY HOLIDAYS* – If in the unlikely event that, for any reason, Galloway Holidays requires to cancel your holiday, they will notify you as soon as possible. Galloway Holidays will make a full refund of any sums paid to them by you. Galloway Holidays will not be responsible for any other expenses incurred by you, nor for compensating you for any inconvenience caused.
**For information, Galloway Holidays have never, to date, cancelled a booking.
6. PAYMENT SECURITY AND INSURANCE - For your security, Galloway Holidays complies with The Package Travel, Package Holidays and Package Tours Regulations 1992 and your payments are held in an independent Trust Account until completion of your holiday. Galloway Holidays is of course also covered by public liability and other appropriate insurance.
7. DATA PROTECTION – Galloway Holidays will not pass your personal details, or your banking details to any third party.
8. GROUP and GUIDED
Galloway Holidays’ guided tour leaders and experienced walkers who hold appropriate qualifications. You are required to behave in an appropriate manner throughout any guided tour and to act on any safety advice given by the tour leader.
9. TOUR ALTERATIONS AT YOUR REQUEST- Once your break has been booked, Galloway Holidays will endeavour to make any alterations to the booking arrangements that you might request. Galloway Holidays cannot guarantee that it will be possible to make such alterations. Galloway Holidays reserves the right to charge an alteration fee in the event that any such alterations are made.
10. TOUR ALTERATIONS BY
11. PERSONAL INSURANCE – Galloway Holidays strongly recommends that you take out holiday insurance to cover yourself for cancellation or curtailment, baggage loss, personal injury and third party liability while on your break. Galloway Holidays can accept no responsibility for loss or damage to property or belongings.
12. RESPONSIBILITY - Galloway Holidays does not accept responsibility for the state of footpaths, tracks or roads on walking breaks. All routes are followed at the walker's own risk. Galloway Holidays do not provide any warranty, express or implied, as to the accuracy of any information provided in respect of any route. Should any route be marked closed, or should the road surface on the day be unfit for walking, it is your responsibility to seek out a safe and suitable alternative.
Walkers use any transportation provided by Galloway Holidays at their own risk.
13. FORCE MAJEURE - Galloway Holidays cannot accept responsibility for any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood or drought, airport closures, rescheduling of means of transport, or any other eventuality which may delay or extend the holiday.
14. COMPLAINTS – Galloway Holidays will do their utmost to ensure you have an enjoyable holiday. If you have any problems please contact Galloway Holidays immediately and they will do their best to resolve them. Any complaints should be notified to Galloway Holidays as soon as is reasonably practicable, and in any event notified to in writing within 7 days from the end of your holiday.
15. WEBSITE - While every care has been taken to ensure that the information on the Galloway Walking Holidays website is correct, no warranty is given, express or implied, as to the accuracy of any of the information contained therein and Galloway Holidays accepts no liability for any inaccuracy. All information is subject to alteration without notice.
16. APPLICABLE LAW – Galloway Holidays’ contract with you shall be governed by and construed in accordance with the laws of
17. IMPORTANT NOTE
Holidays are booked with the understanding that all walkers are physically fit to a reasonable degree and do not have any medical condition which may make physical activity dangerous for them or for others. Galloway Holidays does not accept any responsibility for death, injury or illness of customers. They will, of course, assist all customers as far as possible in these circumstances.